Complaints

Do you have any topic to tell us about, inform us about or report to us?

Through this space, if you are a worker, a supplier, an agency or a collaborator of any of our teams at the Palas Group hotels and you want to inform or report an issue that worries you, bothers you, affects you or makes you uncomfortable, You can send us your complaint, complaint or information and as soon as we receive it, we will study it with the attention it deserves and if appropriate, we will take the appropriate measures.

Matter to be dealt with*

What kind of collaborator are you?*

Name

Last name

Telephone

Comments*

I want you to contact me

I want to receive a receipt

I accept the legal conditions

Legal text (you must check the box as you have read and accept it):

1. INFORMATION TO THE COMPLAINANT

Who is responsible for the processing of your personal data?

INSAGRA UNO SL is the CONTROLLER for the processing of the COMPLAINTERS' personal data and informs them that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and the Organic Law 3/2018, of December 5 (LOPDGDD).

Why do we process your personal data and why do we do it?

The personal data you provide will be incorporated into a file under the responsibility of INSAGRA UNO SL with address C/ dels Muntanyals, 5, 43481 Platja de la Pineda, Tarragona (Spain) for the purpose of managing your communication in relation to complaints received about irregular conduct. , infractions or regulatory non-compliance - both with the current legislation that is applicable, as well as with the internal regulations and commitments established in PALAS PINEDA, carry out the investigation of the reported facts, adopt the pertinent corrective measures, and if necessary, inform you. about the outcome of the procedure.

The legal basis that legitimizes this treatment is the need for the exercise of a mission of public interest, such as the prevention of criminal offenses and the criminal liability of the legal entities that make up PALAS PINEDA.

Treatment type: Automated

If you consider your right to data protection has been violated, you may file a claim with the Spanish Data Protection Agency (www.aepd.es) or with the Data Protection Delegate of PALAS PINEDA.

How long will we keep your personal data?

They will be kept for no longer than necessary to maintain the purpose of the treatment or there are legal requirements that dictate their custody and when it is no longer necessary for this, they will be deleted with appropriate security measures to guarantee the anonymization of the data or the total destruction of the same.

The data will be processed for the indicated purposes during the period necessary for its investigation in accordance with the provisions of current regulations.

• 3 months in the event that the complaint is not successful

• The time strictly necessary in the event that the complaint is successful to accommodate investigations and procedures in accordance with current regulations and as long as a legal obligation exists. )10 years counting from the resolution of the complaint or upon request to delete the user's express consent)

Who do we provide your personal data to?

No communication of personal data to third parties is planned except.

The person in charge of processing the Complaints Channel is: GNA Pl. de la Independència, 18, 1r 3r, 17001 Girona. That provides services related to the technical maintenance of the computer tool, as well as the hosting of data, in no case will the information contained in the Complaint Channel be accessed.

Or if necessary for the development and execution of the purposes of the treatment, to our related service providers, with whom the CONTROLLER has signed the confidentiality and data processor contracts required by current privacy regulations.

What are your rights?

The rights that assist the USER are:

Right to withdraw consent at any time.

Right of access, rectification, portability and deletion of your data, and limitation or opposition to its processing.

Right to file a claim with the supervisory authority (www.aepd.es) if you consider that the treatment does not comply with current regulations.

Contact information to exercise your rights:

INSAGRA UNO SL with address C/ dels Muntanyals, 5, 43481 Platja de la Pineda, Tarragona (Spain)

E-mail DPD: reserva@palaspineda.com

2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

The complainant is guaranteed their anonymity in accordance with the provisions of Law 2/2023, of February 20, regulating the protection of people who report regulatory infractions and the fight against corruption, however, the complaint can be totally anonymously, but you are reminded that, if this is the case, you will not be able to be informed of the progress of the investigations or the final conclusions.

To make the report, it is necessary to enter data in the fields marked with an asterisk (*), in no case does it imply the entry of personal data of the complainant in the report form.

They expressly and freely and unequivocally affirm that the information provided is provided in good faith.

If you provide your personal data, it is voluntary. The COMPLAINANT guarantees that the personal data provided to the CONTROLLER are true and is responsible for communicating any modification thereof.

3. SECURITY MEASURES

That in accordance with the provisions of current regulations on the protection of personal data, the CONTROLLER is complying with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data under his responsibility, and manifestly with the principles described in the article. 5 of the GDPR, by which they are processed in a lawful, fair and transparent manner in relation to the interested party and adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

The CONTROLLER guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of USERS and has communicated to them the appropriate information so that they can exercise them.

For more information about privacy guarantees, you can contact the CONTROLLER through

E-mail: reserva@palaspineda.com

4. INTERNATIONAL TRANSFERS

Your data will not be transferred to countries outside the European Union

Thank you!

Now you only need to confirm your subscription through the link that we have sent you to the mail.

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